How can we help?
Need help with Gingerguide? We usually reply within 1–2 business days.
Quick answers
Why does Gingerguide ask for my location?
Your location is used on your device to show attractions near you on the map and to alert you when you approach a point of interest. Granting background location lets these proximity alerts work even when the app is not open. You can change or revoke location access anytime in your device Settings; your location is not sent to us or stored on our servers.
How do subscriptions and offline downloads work?
Gingerguide offers an optional premium subscription that unlocks full point-of-interest guides and offline city downloads, so you can use tours without a connection. Subscriptions are billed through your Apple ID or Google account and can be managed or cancelled anytime in your device subscription settings. If you have a redemption code, you can enter it in the app to unlock premium access.
The app is not working correctly. What should I do?
First close and reopen the app, and make sure you are on the latest version from the App Store or Google Play. If the problem continues, email us with a short description and your device model, and we will look into it.
How do I request deletion of my data?
See the delete your data page for full instructions, or email us and we will handle your request in line with applicable privacy laws.